Parts Manager

Salary:  $66,000 to $92,000/year

Typical workday is 8 a.m. to 5 p.m.; however, department hours may change as necessary.

Position Summary:
Primary responsibilities shall center on the leadership in the Customer Support Center to meeting or exceeding the goals and objectives of the Business Plan. Main focus areas to include: customer service / parts, customer life cycle, customer parts plan for growth, coverage and profitability. This position will coach/mentor team members in the receipt of calls from clients for the sale of Braun OEM parts ensuring team is providing courteous, effective and efficient parts pricing.

• 
• Pricing/Marketing
• Web Initiative/Parts Growth
• Manage Parts Pricing updates and corrections in Item Pricing screens.
•  Oversee parts sales to customers
•  Manage operation of part sales web site

• Provide direction, mentorship and performance reviews for all personnel assigned to this group. This responsibility includes setting clear, detailed goals and objectives.

• Develop tracking reports and maintain call system to oversee the incoming phone calls from customers and Braun associates

• Maintain customer accounts, part sales discount structure and assist AR to keep accounts current

• Oversee daily invoicing on parts orders, credits on returned parts and approval of freight bills

• Assist associates with delivery times that meet or exceed the customer’s expectations

• Provide support to the shipping department to insure parts ship by their due date

• Monitor open/late customer orders overseeing late report daily to ensure customer orders shipment and backorder notification

• Work with field sales and service representatives to determine parts and/or corrective action with respect to an issue related to parts

• Other duties and special projects, as assigned

Education and/or Experience:

Associate's degree (AA) with 5-10 years’ experience. Experience in the service and sales of industrial equipment, parts and supplies. Knowledge of inventory-control procedures, knowledge of project-management techniques and negotiation skills are required. Preferably team management and delegation experience.

Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry. The ability to work with large datasets and provide meaningful insight into data driven trends and deviations from the mean. Excel Pivot table and Power Pivot experience recommended.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Communication Skills:
Ability to calm an irate customer and solve the issue. It is expected that “Team Parts” will work and communicate with coworkers to accomplish a common goal of customer satisfaction.